Shipping
& Returns

The exchanges and returns of products sold at a distance are governed by Decree Law No. 24/2014 of 14 February.

All electronic components such as: Lcd, flex, Touch screen, lenses, repair components, chips etc, are exclusive products for specialized retailers. loja27 will not admit returns for evident evidence of negligence, incorrect handling or use of bad faith.

 

Conditions of return

 

a) Termination of the contract can be requested in the Request Return section at the bottom of the site. In order to comply with the withdrawal period, it is sufficient that your communication regarding the exercise of the right of free withdrawal is sent to loja27 before the end of the withdrawal period.

 

b) Exchanges/returns of ordered products will only be accepted up to 14 days after the date of receipt of the order, as described in the legislation governing this sector. The returned products must come with the invoice, manuals, accessories and original packaging intact, and any associated offers, as they were sold and sent to the customer. Otherwise loja27 reserves the right not to accept the return.

 

You must return the goods properly packed, with original packaging to the following address:

 

Email – loja27.pt@gmail.com to get a return address. 

 

c) The costs of returning the order will always be fully supported by the client, regardless of its nature or size. In case the product to be returned cannot be returned by regular mail, its cost may reach a maximum of 100 euros, depending on the volume and weight of the product to be returned.

 

d) In case of refund, it will always be made through bank transfer, and will only be made after Loja27's verification of the conformity of the product status as well as its packaging, manuals, accessories and warranty seals. Refunds will be processed within a maximum of 20 days. Returns by mistake/customer dissatisfaction without justification will have an administrative cost of 10 euros on the amount to be returned.

 

e) Returns will not be accepted for products whose warranty/security seal is torn, cut or violated or products whose consumables are used and their respective open packaging or other conditions that make their resale impossible.

 

f) If the product to be returned has any offer, it must also be returned in perfect condition and in its original packaging intact, if this is not the case loja27 will discount the value of the product to the amount to be returned to the customer.

 

g) We will not accept returns of any products (faulty or under warranty) that are sent to our offices for collection.

 

h) We will not accept returns of any products ordered to size or customized for the customer.

 

i) Returns or exchange of items after used will not be accepted. The client will be held responsible for the depreciation of the good, if the manipulation carried out to inspect the nature, characteristics and functioning of that good exceeds the manipulation that is usually admitted in a commercial establishment, in which case it will be considered that the good does not meet the conditions for the termination of the contract and therefore the return or exchange is not accepted by Loja27.

 

j) Exchanges for customer dissatisfaction or deceit, will only be accepted if it meets all the conditions of exchange / return. An administrative cost of 5 euros will be deducted from the amount paid for the article in exchange. The value can be returned to the customer through a credit note in the customer account so he can use it in a next order within 30 days.

 

k) If the customer verifies that the packaging of the product is torn, open or in bad condition, he must refuse the order and indicate in the transport guide the reason for the refusal. If the client accepts the order and it is in bad condition, he must always mention in the transport guide that the product was damaged and if he does not do so, the responsibility will be taken by the client.

 

Note: The deadline for analysis of returns may take 14 working days.

           Return requests may take 48 hours to be confirmed.

 

Items not accepted for Returns/Swaps*

 

*Without prejudice to the exercise of the recurring rights of consumer goods.

 

- Large household appliances, large television sets with diagonal screens of 66cm (26") or more as long as they have been opened or security seals have been tampered with;

 

- Hardware (fixed computers, laptops, tablets, printers, scanners), External and Peripheral Disks (components), Computer consumables (ink/toner), Consoles as long as they have been opened or the security seals have been violated;

 

- Cell phones, Smartphones, their batteries and accessories (earphones), GPS and Internet cards, Software, CD's, DVD's and games, as long as they have been opened or the security seals have been violated;

 

- Items ordered by catalog, by measure or personalized;

 

- Motorized vehicles;

 

- Lcd, flex, Touch screen, lenses, repair components, chips, etc, which are in open packaging and without the protection film;

 

- Hygiene or personal care articles (e.g. earphones and headphones), regardless of being sealed.

 

Important:

When receiving your order always check that the box is not dented and the products damaged, if this happens you should reject the order immediately and complain in the CTT transport guide.

 

Loja27 will not be responsible for orders that are accepted under the conditions described above. You have up to 24 hours after receipt to notify us of an order problem.

 

5. Jurisdiction

 

In case of dispute, the courts of the district of Lisbon will have jurisdiction, renouncing any other legal forum.

 

6. Guarantee and Breakdowns

 

The warranty of all products sold by loja27 is established exclusively by their manufacturer and presupposes their correct use according to their standards of use.

 

The duration of the warranty may be changed unilaterally by the manufacturer and may also vary depending on the type of product and its use (e.g. articles for professional use may have a 1 year warranty, if the manufacturer so determines, accessories such as batteries and headphones that come with the equipment have a warranty of only 6 months).

 

All equipment (cell phones, tablets, notebooks...) is guaranteed for 2 years.

 

All accessories (batteries, earphones...) are guaranteed for 6 months.

 

a) Faulty equipment that is sent to Loja27 without prior notice will not be accepted. All requests for technical assistance should be requested to the email loja27.pt@gmail.com.

 

b) The period for repairing faulty equipment under warranty depends exclusively on the manufacturer or the entity designated by him to carry out the repair. Loja27 will not be responsible for any repair time and the customer should contact the official manufacturer/repairer.

 

c) In case of warranty breakdowns, the cost of shipping the broken item is the customer's sole responsibility, and only products that are still within 14 days after receipt of the order will be accepted for exchange.

 

d) Whenever a fault occurs after 14 days, Loja27 will provide all necessary information (name, address and telephone) so that the customer can establish contact with the manufacturer / official representative, thus ensuring the guarantee to the customer. It will be necessary to present the invoice issued by Loja27, as well as any manuals and accessories for the product, so that the warranty is correctly validated with the manufacturer / representative.

 

e) If the manufacturer of the article purchased at Loja27 has no representative or repairer in Portugal or in the country where it was sold, the customer must communicate the shipment to Loja27, so that we can intermediate the warranty with the manufacturer or repairer, however it will remain the responsibility of the manufacturer, as indicated in point 6 b).

 

f) The products sent to Loja27 must be accompanied by the invoice, manuals, accessories and original packaging. In case of confirmation of breakdown, the product will be replaced by a similar one, provided that it is available in stock. If the damage is not confirmed, the shipping costs will be entirely the responsibility of the customer.